PRINTRONIX ON-SITE SERVICES & SUPPORT
Keep printers running at maximum productivity, Printronix Services &
Support provide factory repair service, and multi-vendor On-site
service for all line matrix, thermal and laser printers. The Printronix
mission is to respond quickly to all of your service needs with a trained
team dedicated to keeping hard working printers in top condition.
ON-SITE SERVICE PROGRAMS:
Mission critical productivity! Maximum output! No downtime!
The Printronix Service Program assures that your service expectations
will be met quickly and efficiently. Genuine Printronix Installation and
On-site service programs support all Printronix products in the field as
well as most non-Printronix printers. Whether your need for service is
local, national or global we’ll customize a service program that’s right
for you.
SERVICE PROGRAM ADVANTAGES:
•
Printer Installation including network connection and user instruction
•
Standard Next Business Day service pricing includes all options
•
Single source solution
On-site service for multi-vendor printers
•
Global coverage using local call dispatch and service in local language
SERVICE PROGRAM PROVIDES:
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Printer installation
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First call response
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Initial problem diagnosis
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On-site service dispatch
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Problem escalation
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Service call progress monitoring
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Service call status reports
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Genuine Printronix spare parts of unmatched quality and durability
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Parts availability guaranteed
FLEXIBLE SERVICE AGREEMENTS:
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Next business day service
•
4-
Hour Response
•
24/7
Response
•
Thermal printer depot repair program
Professional Services
Utilising the benefits of Professional Services
enables you to offer your customer a one stop shop
for R.F. projects
Providing the skills and expertise to enable you to complete that final
solution:
•
Radio frequency Site Surveys, whether it be LXE, Motorola, Inter-
mec, Honeywell or Datalogic
•
Cabling and power installations
•
Hardware configuration
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Staging
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Onsite consultancy
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Project Management
•
Fork lift truck/cab installations (UK only)
Onsite Printer Support Contracts
ScanSource is proud to announce the availability of onsite printer
support contracts through our service Partners for mainland UK,
Ireland, France, Belgium, Netherlands and the Nordics.
•
Covering Datamax, Zebra, Eltron and many more (ask for details)
•
Contract availability for printers in and out of warranty
•
Pre contract Inspections necessary for all printers more than 30 days old
•
8
hour response x 8 hour fix, 4 hour response x 4 hour fix and 4
hour response 8 hour fix available in the majority of UK
•
8
hour response available in France, Belgium, Italy and the Nordics
•
2
day response available Ireland
•
All contracts cover parts (excluding printheads & platen rollers),
labour and travel time
Onsite EPOS Support Contracts
Utilise the benefits of ScanSources ability to provide onsite EPOS service
support in the UK 7 day x 24 hour covering J2 product line and EPOS
peripherals such as Epson, Ithica, APG, ELO, Tatung and many more.
ScanSource are now able to offer a managed EPOS role out and
installation service across Europe. For details please contact Colin
Booth in Professional services on
colin.booth@scansource.eu
Configuration Services
Provide resellers with a cost effective means of pre configuring equipment
at our distribution centre prior to shipping to your end user customer.
Whether it be preloading of software, bundling of equipment or even
simple additions of material, ScanSource can free up your valuable
internal technical resources to concentrate on core business skills,
reducing your administration and logistics workload and related costs.
Focus on your core business:
•
By releasing valuable internal resources
•
Reducing your administration and logistics workload
•
Reducing costs related to labour intensive low value return
•
Enabling you to increase your margins
Meet your customers needs:
•
By increasing your flexibility to respond to customer requirements
•
Provision of configured equipment anywhere in Europe
Reduce Overheads:
•
By freeing up valuable floor space and manpower
•
Replace fixed costs with variable costs
For all your requests, please contact your Lexit Group Account Manager.
Services
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