Comprehensive Service Agreements
Honeywell’s comprehensive service program provides customers with easy, hassle-free repair service for their hand-held, hands-free and bioptic
scanners, as well as mobile computers.
Flat Rate Repair Services
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All Honeywell Regional Repair Service Centers offer flat rate pricing with several options
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Repairs are performed within 12 business days
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Diagnostic Only” fees cover units found to require only minor repairs, as well as units with “no problem found”
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“
Flat Rate Pricing” covers all major repairs and eliminates the uncertainty of repair costs
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“
Expedited Service” repairs devices within three business days and includes express return shipping
Honeywell service agreements are an affordable solution to help ensure front-line devices are always operating at top performance.
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Full Comprehensive Coverage - devices are covered for normal wear and tear or accidental breakage
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Quick-Turnaround Promise - Hand-held and hands-free scanners will be serviced in one business day, bioptic scanners and mobile comput-
ers will be serviced in three business days, and all will be returned to your site via expedited delivery
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Value-Add Maintenance - engineering changes, such as firmware upgrades, will be implemented on your devices during the repair process at
no extra cost
Enterprise-Level Custom Service Programs
Honeywell offers several options for our comprehensive service programs, allowing customers to create a service program specific to their needs.
Generally, there is a minimum quantity requirement for coverage. Features include:
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Asset Tracking
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Spares Management
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Coverage Levels
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Application Loading
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Battery Management
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Turnaround Time
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Custom Packaging/Labeling
Professional Services
Our team of Honeywell professionals and business partners can assist you with in-depth solution planning and project execution, ranging from
site analysis and consulting to software application development and system installations—all helping to ensure that your project goals and
long-term needs are met.
Software Services
Our software consultants and business solution partners work as an extension of your development team to understand your specific software
application requirements and help you build an application that best suits your business needs.
Equipment Configuration and Staging
Device staging and configuration can be an extremely inefficient process to manage internally. We have the ability to save you time and money,
improving your overall ROI—by providing devices completely configured for a full “out of the box” solution.
Custom Hardware Configuration
Specifically designed for enterprise-class customers with unique requirements, we offer the option to customize your hardware solutions in a
variety of ways to optimize usability in specific applications.
For services on legacy LXE products, see page 229.
For all your requests, please contact your Lexit Group Account Manager.
Services
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