PROTECT YOUR INVESTMENT WITH DATAMAX-O’NEIL SERVICE
Datamax-O’Neil introduces new service programs
covering the complete range of printers from
desktops to portables. The return to depot (France)
program has a flexible, ease of service approach,
structured to present your customer with the best
fit for their installation:
•
Purchase with the printer or during the original
warranty period
•
Add up to 4 years additional coverage
•
Standard warranty extension
•
Comprehensive covering user damage and
printheads
•
Standard repair turnaround time of 5 days (from
receipt to departure from depot)
•
Priority with a 2 day repair turnaround time
•
Printer express; with a managed pool of cus-
tomer owned printers and same day exchange
•
The Datamax-O’Neil service program provides
peace of mind printing in a simple framework to
ensure printers remain operating at peak perfor-
mance throughout the investment cycle
MAINTENANCE SERVICE AT A GLANCE
SECTION
•
Depot location: France
•
Return to depot with different service options
Service Contract offerings
for Epson printer hardware
to meet your customers requirements
Epson Coverplus Service Option Packs:
(
UK, DACH, Republic of Ireland & France)
•
Coverplus extends the standard manufacturers warranty to 4 years
•
Gives direct access to free technical support as well as repair and replacement service
•
Next day exchange service if required. (Allows for removal of faulty unit at the same time of delivery of exchange unit)*
•
Pre configuration of exchange unit to maximize uptime and productivity
•
Accidental damage or misuse is not covered
•
Simple to purchase, no time consuming paperwork easy to enact
*
This service is only available to the reseller not the end user
Service Features
Extended
Warranty
Value-Add Programs
Priority
Printer
Express
Compre-
hensive
Free phone support
  
Adds
Coverage
to
Selected
Programs
Covered parts and labor
  
Required repairs to restore to
original performance
specifications
  
Required cleaning and
adjustment
  
Ground freight return shipping
5-
day turnaround time for repairs
2-
day turnaround time for repairs
Same-day shipment
Managed exchange pool of
customer-owned goods
Preventive maintenance
  
2-
day freight return shipping
Annual or monthly activity reports
provided
 
Coverage of all parts, including
print heads (excludes batteries
and accessories)
Physical damage or abuse
For all your requests, please contact your Lexit Group Account Manager.
Services
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