Comprehensive Coverage now available free
of charge on all mobile computing terminal
products and select scanner products
Comprehensive coverage
Covers all repairs, including parts and labour when the equipment has
been damaged through misuse abuse or accidental breakage.
Including Service from the Start* Bronze, Service from the start Gold
and Service from the start advanced exchange (purchased within 30
days of the sale of new equipment for periods upto 5 years and on
selected products)**
It significantly reduces unforeseen repair expenses and delays in the
quoting process. Comprehensive Coverage is now available as an
option that can be purchased alongside standard service agreements.
In addition, it now covers accessories such as styluses, screen
protectors, hand straps and, where applicable, battery doors that ship
with Motorola’s MC-prefixed mobile computers*.
Service from the start with all the benefits of comprehensive cover is
now available for selected Zebra Mobile printers
Additional Enterprise Mobility Services available for Motorola hardware
to meet all of your customers’ requirements include:
Service Centre Support - Bronze:
•
Return to base 3-day product repair at a Motorola-operated facility
(
excludes time in transit)
•
Covers: parts, labour and return carriage only
•
Cost of carriage to Motorola facility to be paid for by customer
•
Accidental damage or misuse is not covered
Service Centre Support - Gold:
•
Equipment is swapped out on a permanent basis
•
Customer logs call directly with Motorola Helpdesk
•
For same day dispatch calls must be placed before 3:30pm with
Motorola Helpdesk
•
Covers: parts and labour - accidental damage or misuse is not
covered
Custom On Site System Support Program:**
•
Gold: accepts calls from and provide telephone support to autho-
rized callers
•
If remote resolution fails Motorola to provide onsite system support
within 4 (Gold) 8 (Bronze) working hours (geographical constraints
apply)
•
Gold or Bronze options: available 5 days a week Monday to Friday
9:00
am-5:30pm excluding Motorola observed holidays
•
On-site support is available only in the UK and Germany
Advanced Exchange Support - Bronze
(
ADC, RFID & WID products):
•
Fast turnaround with next business-day replacement of malfunc-
tioning unit
•
Replacement unit is sent to customer prior to receipt of unit need-
ing repair
•
Motorola maintains the spares pool, alleviating the need for cus-
tomers to manage and track replacement units
•
Includes Comprehensive Coverage for internal an external compo-
nents damaged through accidental breakage
•
Technical telephone support Monday to Friday 9:00am-5:30pm
Fastrack option (UK and Netherlands only):
This option can be added as a service product to Service from the start
Gold or service centre Gold contracts.
•
A next day courier exchange of equipment
•
Courier drops off exchange unit and at the same time picks up
faulty unit (faulty unit must be ready for collection otherwise
exchange unit will not be left)
•
Motorola manage and arrange courier logistics
•
This service can only be offered on a minimum of 50 units and for a
minimum period of 3 years
Battery Maintenance options:
Batteries are critical when it comes to ensuring the reliability of mobile
devices. Failure to perform regular maintenance can result in sudden
failure disrupting business. Now, you can offer your customers high-
quality battery maintenance - as an addition to the three-year Service
from the Star with Comprehensive Coverage agreement.
Application Loading:
Free up valuable resource and ensure you include application loading
in your Gold or Bronze service contracts. Motorola’s repair facility will
load your application onto your device prior to it being shipped back to
you after repair.
•
Gold contracts This is included free of charge within the contract,
please ensure you ask for it***
•
Bronze or advanced exchange contracts – purchased as a separate
service option
*
Applies to MC1000, MC17XX, MC3000 Family, MC50XX, MC70XX EDA, MC75XX and
MC9000 Series mobile computers
**
Please note not all service offerings are available in every country; please contact your
ScanSource Europe Account Manager for details
***
You will need to supply ScanSource with the application software to enable Motorola to
provide this service
For all your requests, please contact your Lexit Group Account Manager.
Services
201